FAQ

Where do you deliver?

We currently deliver throughout the United Kingdom only. International shipping is not available.

Is delivery free?

Yes. Standard UK delivery is free.

How long will my order take to arrive?

Orders are processed within 1–3 business days and usually delivered within 2–8 business days after dispatch. The estimated total delivery time is 3–11 business days.

Can I track my order?

Yes. Where tracking is available, we will email you a tracking link after dispatch. Please allow 24–48 hours for tracking updates to appear.

Can I cancel or change my order?

Contact us as soon as possible. We will try to cancel or modify your order before dispatch, but this cannot be guaranteed once processing has started.

What is your returns policy?

You may request a return within 30 days of delivery. Products must be unused, in their original condition and packaging, and include all accessories, manuals, and labels.

Who pays for return shipping?

Customers pay the return costs for unwanted or change-of-mind products. If an item is faulty, damaged, incorrect, or not as described, we will cover reasonable return costs or arrange collection.

When will I receive my refund?

Approved refunds are issued to the original payment method within 14 days of receiving the returned product or acceptable proof of return.

What if my product arrives damaged or incorrect?

Contact us promptly with your order number and clear photographs or videos. Depending on the issue, we may offer a repair, replacement, collection, partial refund, or full refund.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay.

What currency do you use?

All prices are displayed and charged in Pounds Sterling (GBP).

Are payments secure?

Yes. Payments are handled by trusted third-party payment providers. We do not directly store complete card details.

How can I contact you?

Email: support@plungescold.com
Phone: +44 7532 779200