Payment Policy
At Plunges Cold, we are committed to providing a secure, transparent, and convenient payment experience.
Accepted Payment Methods
We accept the following secure payment methods:
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
By completing a purchase, you confirm that you are authorised to use the selected payment method and authorise Plunges Cold to charge the full order amount.
Pricing, Taxes and Charges
All prices displayed on our website are listed in Pounds Sterling (GBP).
Prices may change without prior notice. Any applicable taxes, shipping charges, or other fees will be calculated and displayed at checkout before you complete your purchase.
Payment Security
Payments are processed securely through trusted third-party payment providers. Plunges Cold does not directly store complete credit or debit card details.
Your payment may be subject to additional verification by your bank or payment provider, including 3D Secure authentication.
Order Processing
Orders will be processed only after full payment has been successfully received and authorised.
We reserve the right to refuse or cancel an order for reasons including:
- Product unavailability
- Incorrect pricing or product information
- Payment authorisation failure
- Suspected fraudulent or unauthorised activity
- Incorrect or incomplete customer information
If we cancel an order after payment has been received, a full refund will be issued to the original payment method.
Failed or Declined Payments
If your payment is declined, please verify that:
- Your payment details are correct
- Sufficient funds are available
- Your billing information matches your bank records
- Your bank has not blocked the transaction
You may also contact your bank or use another accepted payment method.
Shipping and Delivery
Shipping charges and estimated delivery times will be displayed during checkout.
Delivery estimates are not guaranteed and may be affected by courier delays, weather conditions, customs procedures, or other circumstances beyond our reasonable control. Once an order has been dispatched, delivery remains subject to the shipping provider’s service conditions.
Returns and Refunds
Eligible products may be returned within 30 days of delivery, provided they are:
- Unused and in their original condition
- Returned in their original packaging
- Not damaged, altered, or improperly handled
- Accompanied by proof of purchase
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Customers are responsible for return shipping costs unless the product received is defective, damaged, or incorrect.
For complete information, please review our Returns and Refunds Policy. Nothing in this policy affects your statutory rights under applicable UK consumer law.
Currency Conversion and Bank Fees
If you use a payment method issued outside the United Kingdom, your bank or payment provider may apply currency conversion charges or international transaction fees. These charges are determined by your payment provider and are not controlled by Plunges Cold.
Privacy and Data Protection
Personal and payment information is collected and processed in accordance with our Privacy Policy and applicable UK data protection laws.
By placing an order, you consent to the processing of your information as necessary to complete the transaction, prevent fraud, and fulfil your order.
Intellectual Property
All content on this website, including text, images, graphics, designs, and logos, is owned by Plunges Cold or its licensors and is protected by applicable intellectual property laws.
No content may be copied, reproduced, modified, or distributed without prior written permission.
Limitation of Liability
To the fullest extent permitted by law, Plunges Cold shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website, services, or products.
Nothing in this policy excludes or limits any liability that cannot legally be excluded or limited under UK law.
Policy Updates
We may revise this Payment Policy from time to time. Any changes will take effect when the updated policy is published on our website.
Your continued use of our website after an update constitutes acceptance of the revised policy.
Customer Support:
Trade name: Plunges Cold
Phone: +44 7532779200
Email: support@plungescold.com
Address: 71-75 Shelton Street, London WC2H 9JQ, United Kingdom