Terms & Conditions
Last updated: 21 August 2026
Welcome to Plunges Cold.
These Terms & Conditions govern your use of the Plunges Cold website and your purchase of products from us. By accessing our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before using our website or purchasing our products.
1. About Us
Plunges Cold is a trading name of HESSA LTD, a company registered in England and Wales under company number 15063250.
Registered office:
71-75 Shelton Street London England WC2H 9JQ United Kingdom
Email: support@plungescold.com
Phone: +44 7532 779200
Customer service hours:
Monday–Friday, 9:00 AM–6:00 PM UTC
Throughout these Terms, “we”, “us”, “our” and “Plunges Cold” refer to HESSA LTD trading as Plunges Cold. “You” and “your” refer to the customer or website user.
2. Use of Our Website
You may use our website only for lawful purposes and in accordance with these Terms.
You must not:
- Use the website for fraudulent, unlawful or unauthorised purposes.
- Attempt to gain unauthorised access to our website, systems or accounts.
- Interfere with the security or operation of the website.
- Copy, reproduce or commercially use our content without permission.
- Use the website to place fraudulent or unauthorised orders.
We reserve the right to restrict or suspend access to our website where reasonably necessary to protect our business, customers or systems.
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices and availability displayed on our website are accurate and up to date.
Some product information, specifications, images and technical details may be supplied by manufacturers or authorised suppliers and may change from time to time.
Minor differences in colour, appearance or packaging may occur due to screen settings, manufacturing updates or supplier changes.
Nothing in these Terms limits your statutory rights regarding products that are faulty, not as described, or otherwise fail to meet applicable legal requirements.
4. Prices and Payments
Prices are displayed in the currency applicable to your market: USD for the United States and GBP for the United Kingdom.
The final price, shipping cost, applicable taxes and transaction currency are shown at checkout before payment.
Prices and promotions may change before an order is placed.
Payments are processed securely through third-party payment providers. The currency used for our business payout may differ from the currency charged to the customer.
5. Orders and Order Acceptance
When you place an order, you are making an offer to purchase the selected products.
After submitting your order, you may receive an automated order confirmation confirming that we have received your order. An order confirmation does not necessarily mean that your order has been accepted.
We may refuse or cancel an order where reasonably necessary, including:
- Product unavailability.
- An obvious pricing or product information error.
- Payment failure or authorisation issues.
- Suspected fraud or unauthorised activity.
- Incorrect or incomplete shipping information.
- Other legitimate circumstances affecting our ability to fulfil the order.
If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled order in accordance with applicable law and our Refund Policy.
6. Shipping and Delivery
Available shipping options, estimated delivery times and applicable shipping charges are displayed on our website and explained in our Shipping Policy.
Delivery estimates are provided in good faith and may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, weather, logistical disruptions and other unforeseen events.
For large or heavy products, delivery may be made by freight or specialist carriers and may require specific delivery arrangements.
Customers are responsible for providing a complete and accurate delivery address and appropriate contact information.
Where applicable, customers may need to be available to receive and inspect a large or freight shipment.
If a product arrives visibly damaged, customers should document the damage and contact us as soon as reasonably possible.
Nothing in this section limits your statutory rights regarding delivery.
7. Returns, Cancellations and Refunds
Returns, cancellations and refunds are governed by our Return & Refund Policy, which forms part of these Terms & Conditions.
Where UK consumer cancellation rights apply to an online purchase, eligible consumers generally have the right to cancel a distance contract within 14 days after receiving the goods, subject to applicable legal exceptions.
Where a customer exercises a statutory cancellation right, the applicable legal requirements regarding refunds, return of goods and reasonable return costs will apply.
Any additional voluntary return period or money-back guarantee offered by Plunges Cold is subject to the terms explained in our Return & Refund Policy.
Nothing in our policies removes or restricts consumer rights that cannot legally be excluded.
8. Faulty, Damaged or Misdescribed Products
Our products are covered by applicable consumer protection laws.
If a product is faulty, not as described, not of satisfactory quality, or otherwise fails to meet applicable legal requirements, you may have statutory rights and remedies.
Depending on the circumstances, these may include repair, replacement, refund or other remedies provided by law.
Certain products may also be covered by a manufacturer's warranty. Where applicable, the manufacturer's warranty terms will apply in addition to your statutory rights.
Our policies do not limit or exclude statutory consumer rights.
9. Product Installation and Safe Use
Customers are responsible for using products in accordance with the manufacturer's instructions, safety guidance and applicable requirements.
Where installation is required, customers should follow the manufacturer's installation instructions and use appropriately qualified professionals where recommended or required.
Plunges Cold is not responsible for damage caused by misuse, improper installation, unauthorised modification, neglect or failure to follow applicable manufacturer instructions, except where such responsibility cannot legally be excluded.
Customers should carefully review all product-specific safety information before use.
10. Intellectual Property
All content on this website, including text, product descriptions, graphics, logos, photographs, videos, icons, layouts and website design, is owned by or licensed to HESSA LTD / Plunges Cold or the relevant rights holder.
You may not reproduce, distribute, modify, publish or commercially exploit our content without our prior written permission, except where permitted by law.
Product names, trademarks and logos belonging to third-party manufacturers remain the property of their respective owners.
11. Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any statutory rights relating to goods that are faulty or not as described.
Subject to the above and to the maximum extent permitted by applicable law, we will not be responsible for indirect or consequential losses that are not reasonably foreseeable.
Nothing in these Terms affects any rights or remedies available to you under applicable consumer protection law.
12. Privacy
Your use of our website is also governed by our Privacy Policy.
Our Privacy Policy explains how we collect, use, store and protect personal information when you use our website or purchase products from us.
13. Events Outside Our Reasonable Control
We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, strikes, transportation disruptions, customs delays, government restrictions, internet or telecommunications failures, or other significant events outside our reasonable control.
Where such an event occurs, we will take reasonable steps to minimise its impact and keep affected customers informed where appropriate.
This section does not remove any statutory rights you may have.
14. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our business, website, products or legal requirements.
The latest version will always be published on this page with the applicable “Last updated” date.
Changes will not retrospectively alter contractual rights that have already been agreed with a customer unless permitted by law.
15. Governing Law and Jurisdiction
These Terms & Conditions are governed by the laws of England and Wales.
If you are a consumer, you may also have mandatory rights under the laws of the country in which you live, where applicable. Nothing in these Terms is intended to deprive you of mandatory consumer protections that cannot legally be excluded.
Subject to any mandatory consumer rights, the courts of England and Wales will have jurisdiction over disputes arising from these Terms.
16. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
Plunges Cold
A trading name of HESSA LTD
Company number: 15063250
Registered office:
71-75 Shelton Street London England WC2H 9JQ United Kingdom
Email: support@plungescold.com
Phone: +44 7532 779200
Customer service hours:
Monday–Friday, 9:00 AM–6:00 PM UTC
Thank you for choosing Plunges Cold.