Privacy Policy
Last updated: 25August 2026
At Plunges Cold, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, place an order, contact us or otherwise interact with Plunges Cold.
1. Who We Are
Plunges Cold is a trading name of HESSA LTD, a company registered in England and Wales under company number 15063250.
Registered office:
71-75 Shelton Street London England WC2H 9JQ United Kingdom
Email: support@plungescold.com
Phone: +44 7532 779200
Customer service hours:
Monday–Friday, 9:00 AM–6:00 PM UTC
2. Information We Collect
We may collect personal information that you provide directly to us, including when you create an account, place an order, contact us or subscribe to communications.
This information may include:
Full name
Billing and shipping address
Email address
Telephone number
Order and transaction information
Customer service communications
Information you provide through forms on our website
Payment information is processed through third-party payment providers. We do not normally receive or store your complete payment card details.
3. Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies, pixels, analytics tools and similar technologies.
This may include:
IP address
Browser type and device information
Operating system
Pages visited
Products viewed
Referring website or source
Date and time of website visits
General website usage information
This information helps us operate, secure and improve our website and understand how customers use our services.
4. How We Use Your Information
We may use personal information to:
Process and fulfil orders.
Process payments through our payment providers.
Arrange shipping and delivery.
Provide order confirmations and tracking information.
Respond to customer enquiries and support requests.
Provide information about products and services where permitted.
Improve our website, products and customer experience.
Detect, investigate and prevent fraud or unauthorised activity.
Maintain website security.
Comply with applicable legal and regulatory obligations.
5. Order and Payment Information
When you place an order, we collect information necessary to process and fulfil your purchase.
Payment transactions are processed securely by third-party payment providers. We do not normally have access to or store your complete payment card information.
The currency displayed and charged at checkout may depend on the customer's selected market and available payment configuration. Customers in the United States may be charged in USD, while customers in the United Kingdom may be charged in GBP where GBP checkout is available.
The currency in which our payment provider settles funds to our business may differ from the currency displayed or charged to the customer.
6. Shipping and Delivery
We use customer information such as your name, delivery address, telephone number and email address to process and deliver your order.
We currently ship to customers in the United Kingdom and the United States.
Your information may be shared with relevant shipping carriers, fulfilment providers or suppliers where necessary to complete delivery.
7. Sharing Personal Information
We do not sell your personal information.
We may share information with trusted third-party service providers where reasonably necessary to operate our business and provide our services.
These service providers may include:
Payment processors
Shipping and delivery providers
Fulfilment or logistics providers
Website hosting and technology providers
Analytics and advertising service providers
Customer support providers
We may also disclose personal information where required by law, legal process or a valid governmental or regulatory request, or where necessary to protect our rights, customers, website or business.
8. Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, analyse website traffic and support marketing activities.
Cookies may be provided by us or by third-party service providers that operate on our behalf.
You may be able to control or disable certain cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.
9. Analytics and Advertising
We may use analytics and advertising technologies to understand website activity, measure advertising performance and show relevant advertisements.
These technologies may collect information about your interaction with our website, such as pages viewed, products viewed and actions taken on the website.
Where applicable, third-party providers may process information in accordance with their own privacy policies and terms.
10. Data Security
We take reasonable technical and organisational measures to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfil orders, provide customer support, maintain business records, resolve disputes and comply with legal, accounting or regulatory obligations.
12. Your Privacy Rights
Depending on where you live and applicable law, you may have certain rights regarding your personal information.
These may include the right to:
Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information where legally permitted.
Request restriction of certain processing.
Object to certain uses of your personal information.
Request portability of certain information where applicable.
Withdraw consent where processing is based on consent.
To exercise an applicable privacy right, please contact us using the contact details below.
13. Marketing Communications
Where permitted by applicable law, we may send promotional or marketing communications about our products and services.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication or by contacting us.
14. Third-Party Websites
Our website may contain links to third-party websites, services or platforms.
We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.
15. Children's Privacy
Our website and services are not intended for children who are under the minimum age required to provide personal information under applicable law.
We do not knowingly collect personal information from children for the purpose of making purchases through our website.
16. International Data Transfers
Some of our service providers may process personal information outside the country in which you live.
Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal requirements.
The latest version will be published on this page with the applicable "Last updated" date.
18. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
Plunges Cold
A trading name of HESSA LTD
Company number: 15063250
Registered office:
71-75 Shelton Street London England WC2H 9JQ United Kingdom .
Email: support@plungescold.com
Phone: +44 7532 779200
Customer service hours:
Monday–Friday, 9:00 AM–6:00 PM UTC