Shipping policy
Thank you for choosing Plunges Cold!
We are committed to providing customers across the United Kingdom with a smooth, reliable, and transparent delivery experience. Please review our shipping policy before placing your order.
Order Processing
- Processing time: 1–3 business days, Monday to Friday
- Orders placed on weekends or UK public holidays will be processed on the next business day.
- Processing may be delayed due to payment issues, incomplete delivery information, stock availability, or unusually high order volumes.
- If a significant delay occurs, we will contact you by email.
UK Shipping and Delivery
| Destination | Transit Time | Shipping Cost |
|---|---|---|
| United Kingdom | 2–8 business days | Free |
Estimated total delivery time: 3–11 business days
Total delivery time = processing time + transit time
Order cut-off time: 6:00 PM UK time
We currently deliver only within the United Kingdom. International shipping is not available at this time.
Shipping Partners
We use trusted UK delivery providers. The carrier selected may depend on the destination, parcel size, weight, and product type.
Where tracking is available, you will receive a tracking link by email after your order has been dispatched.
Order Tracking
Please allow up to 24–48 hours after dispatch for the carrier’s tracking information to become active.
If your tracking information has not updated within this period, please contact us at support@plungescold.com.
Order Cancellations
To request a cancellation, contact us immediately after placing your order:
Email: support@plungescold.com
Phone: +44 7532 779200
Cancellation cannot be guaranteed once an order has entered processing or has been dispatched. If your order has already been shipped, you may need to follow our returns procedure.
This section does not affect your statutory cancellation rights.
Lost, Missing, or Incorrectly Delivered Parcels
If your order is marked as delivered but you have not received it, please:
- Check around your property and any designated safe place.
- Ask household members or neighbours whether they accepted it.
- Contact us promptly so we can investigate the delivery with the carrier.
Goods remain our responsibility until they are delivered into your physical possession or received by a person nominated by you, except where you arrange your own independent carrier. Your statutory rights are not affected.
Incorrect Delivery Address
Customers must provide complete and accurate delivery information when placing an order.
If you notice an error, contact us immediately. We will try to update the address before dispatch, but changes cannot be guaranteed once processing has begun.
Additional costs resulting from an incorrect or incomplete address may be charged where legally permitted.
Delivery Delays
Occasionally, deliveries may be delayed because of circumstances outside our reasonable control, including:
- Severe weather
- Public holidays
- Carrier or logistical disruptions
- Natural disasters
- Remote or difficult-to-access locations
- Unusually high seasonal demand
We will make reasonable efforts to keep you informed of significant delays.
Undeliverable or Returned Parcels
A parcel may be returned to us due to:
- An incorrect or incomplete address
- Repeated failed delivery attempts
- Failure to collect the parcel from the carrier
- Refusal of delivery
We will contact you if an order is returned. Reasonable redelivery charges may apply where the return was caused by incorrect customer information or failure to receive or collect the parcel.
Peak-Season Delivery
Carriers may experience delays during busy periods such as Black Friday, Christmas, New Year, and UK public holidays. We recommend ordering early when delivery is required by a particular date.
Customer Support:
Trade name: Plunges Cold
Phone: +44 7532779200
Email: support@plungescold.com
Address: 71-75 Shelton Street, London WC2H 9JQ, United Kingdom