Refund & Return Policy

At Cold Plunges , we are committed to providing premium products and outstanding customer service. If you are not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To qualify for a return, your item must:

• Be unused and in its original condition.
• Be returned in its original packaging with all included accessories.
• Include proof of purchase or your order number.

Non-Returnable Items

The following items are not eligible for return:

• Products damaged due to misuse, improper installation, or unauthorized modifications.
• Items returned without prior authorization.
• Final sale, clearance, or customized products (where applicable).

Return Process

To initiate a return, please contact our support team before sending your item back.

Email: support@plungescold.com

Please include:

• Your full name
• Order number
• Reason for the return
• Photos of the product (required if the item is damaged, defective, or incorrect)

Our customer support team will review your request and provide return instructions, including the appropriate return address if your return is approved.

Return Shipping Costs

• If the return is due to a defective, damaged, or incorrect item, Plunges Cold will cover the return shipping costs.
• For returns requested for any other reason (such as a change of mind), the customer is responsible for the return shipping costs unless otherwise stated.

Refunds

Once we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund.

If your refund is approved, it will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is the result of our error or the product arrived damaged or defective.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

We will work quickly to provide a replacement, exchange, or refund at no additional cost.

Order Cancellations

Orders may be canceled before they have been processed for shipment.

Once an order has been shipped, it cannot be canceled and must follow the return process described above.

Contact Us

If you have any questions regarding our Refund & Return Policy, please contact us:

Email: support@plungescold.com

Phone: +1 (346) 419-9974

Website: https://www.plungescold.com